We appreciate your concerns regarding your privacy of information. We have no desire or intent to infringe upon your privacy and we shall not disseminate your personal information to any other parties.
Should you provide us with your personal information such as name, address, e-mail and telephone number, we shall not circulate this information to any outside company or private individual for any use whatsoever. The information provided to us is kept confidential and is only used and recorded in order to develop and improve our own professional relationship with you. We have appropriate security measures in place to protect against the loss, misuse, or alteration of information we have received from you through this website.
All of the information contained in this website, including the site design, graphics, images, and text are copyrighted property of the Royal Elephant Hotel & Conference Centre. Any other trademarks, company names, product names, and/or logos set forth in this website are the property of their respective owners.
We commit ourselves to your confidence and privacy.
Who we are
Our website address is:
www.royalelephant.co.za (and www.royalelephanthotel.com)
www.royalelephant.wedding
www.15estates.com
www.zagoragrillroom.com
What personal data do we collect and why do we collect it
Email:
We collect your name, contact number, business name and email address and name for general contact if you reached out to us first and we need to respond to you with information.
Additionally, our email newsletter (which has a double opt-in feature and a clickable removal link to be blocked from receiving news via bulk email) gives you the option of providing us with more details which includes your country as well as your birthday
Comments
When visitors leave comments on the site or social media, we may collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. This is server based as well as utilising service provided by Google Analytics.
Media
Images presented from third party service providers are done with the understanding that they hold all the copyrights and publishing rights thereto. Should you find an infringement, please contact us so that we can remove the infringing imaging.
Contact forms
Our contact forms requests a certain amount of data which is stored in our booking/quoting system and global address book on our small business servers.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Our analytics are handled by Google Analytics and AgoraPulse. It is assisted by Both a Google Tracking Pixel and a Facebook Tracking Pixel.
Who we share your data with
Except for booking information collected by third party booking and quoting services, our data is not shared with third parties.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Additional information
How we protect your data.
A third-party service provider provides network security and software to secure the data for the Hotel and Conference Centre.
What third parties we receive data from
We receive data from third-party data collection services:
- Mailchimp (bulk Email and Group Mails)
- Rocketmail & Media Genius (e-Mail Signatures and Newsletter opt-in)
- CiMSO (Hotel Management, Function Booking & Accommodation Booking Data)
- Whatsapp Business (Facebook & Contact Data)
- Our-Venue.com (Venue & Function area Quote requests)
- Our Website uses WPForms to capture data on forms for event bookings and restaurant bookings, as well as information requests for future events.
